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Clinical Systems Educator

Seattle, WA
Job Description Summary
The Clinical Systems Educator is responsible for development of curriculum and education materials, providing training, and supporting users of clinical systems, primarily Epic and Cerner.

Primary Responsibilities
• Design, develop, and deliver effective application training courses for a diverse multidisciplinary faculty, clinicians, and support staff.
• Maintain extensive knowledge of the application and of clinical workflows.
• Provide support to end users through classroom and individualized training, consultation services, and answering questions.
• Effectively deliver user support and training in person, in writing, via e-mail and telephone.
• Design training curricula and materials to support system use.
• Coordinate with different teams to define project requirements, plan and implement application changes, and support users through system updates.

Qualifications required for this job:
• Working knowledge of healthcare operations and clinical processes
• Demonstrated knowledge of adult learning principles
• Ability to evaluate user proficiency via direct observation
• Ability to develop, maintain, and report on timelines for projects
• Demonstrated experience in training clinical end-users of various levels of technical savvy
• Demonstrated experience working with teams in the development and support of applications, and in implementing production systems in a healthcare organization
• Ability to evaluate user proficiency in application via direct observation
• Ability to work exceptionally well independently and as part of a team
• Excellent ability to communicate expectations clearly and succinctly, both in e-mail and orally.
• Good follow-up skills
• Ability to use initiative and sound judgment in carrying out responsibilities
Qualifications preferred for this job:
• Strong understanding of computer terminology and database design basics
• Experience using learning management systems including course scheduling, tracking, and program management software
• Lean processes or CPI knowledge and exposure
• Strong understanding of software usability criteria and design
• Knowledge oncology patient care services
• Knowledge of patient care operations in out-patient or acute care and/or research setting.
• Knowledge of TJC, DOH, and other regulatory requirements
• Lean processes or CPI knowledge and exposure

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